How Can We Help Today?
Owned and operated by Glacier and Hearth, we welcome your questions about cold plunges, saunas, and your home wellness journey.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How will I know when my order ships?
Once your cold plunge or sauna ships, you will receive a confirmation email with tracking details. You can follow your delivery status directly from that link.
What is your return policy?
We offer 30-Day Returns on eligible items. If your cold plunge or sauna does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return.
Can I exchange my product for a different model?
We are happy to help with exchanges within the return window. Contact our team and we will guide you through selecting the right cold plunge or sauna for your space and routine.
What size cold plunge or sauna is right for my space?
Each product listing includes detailed dimensions and space requirements. If you need help choosing between models or measuring your indoor or outdoor area, our team can assist you directly.
Do your saunas require special electrical hookups?
Traditional and infrared saunas may have different power requirements depending on the model. Check the product specifications for voltage details, and feel free to ask us if you have questions about installation.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Timely Responses
Our team replies to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtful Guidance
We help you choose the right cold plunge or sauna based on your space, goals, and lifestyle.
Reliable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), handled with care from our warehouse to your door.
